PRIVACY POLICY
pkgapparel.com values your privacy and manages your data with careful diligence. This privacy statement explains the reasons behind our collection of your information.
Online Shopping Data Handling
When you make a purchase through our online store, our data practices are governed by the terms of our contract. We collect your data to update you on your order status, process payments, deliver purchased items, handle returns, address warranty matters, and respond to your questions or complaints. Your data is stored for 7 years. If you shop using a pkgapparel.com membership, we will retain your data for a minimum of 7 years, plus the entire length of your membership.
Newsletter Subscriptions
You may sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your information or opt out. We keep this data only until you unsubscribe from the pkgapparel.com newsletter.
In-Store Security Cameras
All our physical boutiques are equipped with security cameras, installed to protect your safety, that of our staff, and our products. Camera footage is stored for no more than 3 months. pkgapparel.com uses this footage solely in cases of suspected security incidents, fraud, or theft, and may provide it to the police upon request.
Social Media Usage
pkgapparel.com utilizes social media to keep you informed about the newest trends and products—you can follow us on Facebook, Instagram, YouTube, and LinkedIn. Your use of these platforms is subject to their own terms of service, over which we have no control. If you send us a message via social media, we will store your message and account name to respond through the same channel, with this data deleted after 3 months.
Handling Inquiries and Complaints
When you reach out to us with questions or complaints, we may need certain information from you, such as your name, email address, phone number, and other details relevant to resolving the issue. This information is retained for 12 months after your inquiry or complaint is resolved to better assist you in future interactions. We also conduct anonymous analysis of these communications to understand the nature of issues, evaluate our team’s responses, and enhance our services.
Who We Share Your Data With
To deliver our services, we may share your data with third parties, including:
- Cloud service providers (supporting financial systems, our website, online store, camera surveillance, newsletters, event registrations, and emails);
- Advisors specializing in finance and automation;
- Shipping services (for delivering purchases and processing returns).
We have agreements with these parties to regulate data use and security. They receive only the data necessary to perform their services and are prohibited from using it for other purposes. Additionally, we may share personal data when legally required (e.g., with the police or tax authorities).
Securing Your Personal Data
We maintain robust security measures to protect your personal data. Our systems and equipment are highly secure, and all employees, temporary staff, and trainees are bound by confidentiality obligations—only accessing data necessary for their roles.
Your Privacy Rights
Your rights include asking us to check, amend, or erase your data, as well as objecting to its use. To exercise these rights, contact us. To verify the request’s legitimacy, we may ask for identification. We will respond as promptly as possible, and in any case within 4 weeks.
If you have questions or are dissatisfied with how your data is processed, contact us. If we cannot resolve the issue, you have the right to file a complaint with the data protection authority, the Office for Data Protection.
As stated on our website, pkgapparel.com bears no liability for the processing of your personal data by the pkgapparel.com brand itself or by organizations that sell pkgapparel.com clothing in their stores.