REFUND POLICY

pkgapparel.com has the authority to decline returns of items returned beyond the specified timeframe or in a condition different from their shipped state. If you need to return multiple items (which may come from separate orders), you can pack them together in one box. A critical note: all return forms must be included—without these, refunds cannot be processed correctly.

pkgapparel.com only accepts returns of original products that remain in their original packaging and undamaged.

Once we receive your return in good condition, we’ll send you a confirmation email. Your refund will be issued within 10 business days using the same payment method you used for your order. Any membership coupons and points will be reactivated and linked to the email address you provided. Please note that credit card refunds are always subject to the policies of your credit card issuer, and in some cases, returns and refunds may take slightly longer than usual.

You can reach out to us during our working hours: 10:00 to 13:30, afternoons from 17:15 to 20:15, and Saturday mornings from 10:00 to 13:30.

Let us assist you.